Refund and Returns Policy
Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since you received your order, we can’t offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
Non-returnable items
- Gift cards
- Items damaged through normal wear and use, or returned more than 30 days after delivery
To complete your return, we require proof of purchase (your order confirmation email is fine).
Refunds
Once we receive and inspect your returned item, we’ll email you to confirm receipt and let you know whether your refund is approved. If approved, your refund will be processed back to your original payment method within a few business days.
Late or missing refunds
If you haven’t received your refund within a reasonable time, please check with your bank or card provider first, as processing can take a few days on their end. If you still don’t see it, contact us and we’ll look into it.
Exchanges
If your HeatBox Pro arrives defective or damaged, contact us at support@dealsalenow.com and we’ll arrange a replacement or refund.
Shipping returns
To start a return, email support@dealsalenow.com with your order number. We’ll provide return instructions. Customers are responsible for return shipping costs unless the item arrived defective or damaged.
Need help?
Contact us at support@dealsalenow.com for any questions about refunds or returns.